Privacy Policy
Thank you for visiting thehearingcenter.sg. At The Hearing Center, we respect your privacy and are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal data when you interact with us online and offline.
Introduction & Scope
This Privacy Policy applies to:
- Visitors to our website thehearingcenter.sg
- Patients or clients of The Hearing Center
- Anyone whose personal data we collect, use, or disclose in connection with our services
Your use of our website and services implies that you accept the practices described in this policy.
Collection of Personal Data
We collect personal data that is necessary for the purposes described below and relevant to the services we provide. Types of personal data we may collect include:
- Identification & Contact Data
- Name, phone number, email address, postal address, date of birth
- Healthcare & Hearing-related Data
- Hearing assessments, medical history, device preferences & treatment notes
- Digital & Usage Data
- IP addresses, device type, pages visited, cookies, analytics data
The personal data collected directly from you is provided voluntarily by you when you fill out forms, book appointments, contact us, or engage with us.
Purposes of Collection, Use & Disclosure
We collect, use, and disclose personal data for the following purposes:
- To provide hearing care services and clinical consultations
- To schedule, confirm, and manage appointments
- To communicate with you (including reminders and follow-ups)
- To process payments and insurance claims
- To improve our website, services, and customer experience
- To fulfil legal, regulatory, and healthcare compliance obligations
- To respond to your inquiries and feedback
We may share personal data with:
- Healthcare professionals involved in your care
- Trusted third parties (e.g., lab service providers, technology partners)
- Government or regulatory authorities if legally required
We will not sell personal data to third parties.
Consent & Legal Basis
We rely on your express consent or deemed consent when you provide us with your personal data. By submitting your information through our website or in person, you consent to our collection, use, and disclosure of your personal data for the purposes outlined in this policy.
If you choose not to provide certain data, we may be unable to deliver some services.
Cookies & Online Tracking
Our website uses cookies and similar technologies to enhance user experience and gather analytics. These tools help us understand how the site is used and improve performance. You can disable cookies through your browser settings, but some features may become unavailable.
Protection & Storage
We implement administrative, technical, and physical safeguards to protect personal data from unauthorised access, loss, misuse, or alteration. Access to sensitive healthcare records is strictly limited to authorised personnel only.
Data Retention
Your personal data is retained only as long as necessary to fulfil the purpose of its collection, or as required by law. When data is no longer required, we will securely dispose of it or anonymise it.
Your Rights Under PDPA
Under the PDPA, you have rights including:
- Request access to your personal data
- Request correction of your personal data
- Withdraw or modify your consent
- Request information on how your data is used or disclosed
To exercise these rights, please contact us at the details in Section 11.
Data Transfers Outside Singapore
We generally do not transfer personal data outside Singapore. If we do, we will take steps to ensure comparable protection is in place.
Changes to This Policy
We may update this policy from time to time to reflect changes in legal or operational requirements. The most recent version will always be posted on our website with an updated effective date.
Contact Information
If you have questions, wish to request access, correction, or withdrawal of consent, please contact:
- The Hearing Center – Privacy & Data Protection Team
📧 Email: [enquiry@thehearingcentre.sg]
📞 Phone: [+65 6474 2216]
🏠 Address: [304 Orchard Rd, #05-36 Lucky Plaza, Singapore 238863], Singapore